Frequently Asked Questions

What is palliative care?
Palliative care is specialized, medical care for people living with a serious illness. Your symptoms are managed by a team of medical experts who anticipate, reduce and manage your physical, emotional, social and spiritual suffering. Palliative care does not require a six-month prognosis; people at any age and/or stage of their chronic illness may benefit from palliative care.

Can I continue curative treatments and receive palliative care at the same time?
Yes.

Who provides care?
Palliative care is provided by a team of palliative care doctors, nurse practitioners and others who work together with a patient’s other medical providers.

Will I see the same provider on each visit?
When possible, you will see a consistent provider, however you may be seen by one of our other clinicians dependent on scheduling, availability and other urgent needs. Our providers will all have access to your medical records, for seamless care and support.

How do I get started as a new patient?
Starting Palliative Care is as easing as asking for it. Contact Red River Valley Palliative Care at (800) 237-4629.

Where can a palliative care provider see me? What do you consider to be “home”?
Red River Valley Palliative Care will visit you wherever you live, whether that’s in an assisted living facility, private residence or other place you call “home.”

What are your hours of operation? What if I need a visit after hours, on the weekend, or on a holiday?
Palliative Care visits are typically made Monday through Friday between 8 a.m-5 p.m. We do not routinely schedule after-hours, weekend or holiday visits, but a clinician is available 24/7 by phone to help guide care depending on your symptoms.

Palliative care is not an emergency service. If you ever experience a life-threatening emergency, you should call 911 immediately. If you go to the hospital, please contact us so we can send appropriate records to assist in your care.